KB증권 'M-able' (마블) - 대표MTS

[What to do when Play Store app update/installation is delayed]

- Samsung phone: Settings -> Applications -> Google Play Store -> Storage -> Delete data and cache and try again

- LG phone: Settings -> Apps and notifications -> App information -> Google Play Store -> Storage -> Clear data and cache and try again

If you are unable to install our or third-party apps even after taking action, please contact the mobile phone manufacturer.

[KB Securities M-able communication channel]

· Customer Center: 1588-6611 (Telephone consultation: Weekdays 8:00 AM - 18:00 PM)

[Service provision menu]

Financial fraud damage and payment suspension report No. 76, Inquiry regarding subscription to public offering # (Umuljeong), Quick order/settlement service No. 1, Market price and index inquiry No. 2, Order and transaction history No. 3, Balance and transaction history inquiry No. 4, Banking and subscription work No. 5, financial products No. 6, financial fraud and accident reporting No. 7, account

and other service number 8, counseling staff connection number 0, retirement pension department connection number 12 (# Inquiry menu regarding public offering stock subscription is operated only during the public offering stock subscription period)

· Overseas stock consultation 02-6114-1630 (24 hours), overseas derivatives consultation 02-6114-1500 (24 hours)

· Prime customer consultation (for non-face-to-face account opening customers): 1566-0055 (Phone consultation: Weekdays 8:30 a.m. - 16:30 p.m.)

Consultation Talk: M-able App > Prime Club Menu > Prime Consultation > Prime Consultation Talk

Bulletin board consultation: M-able app > Prime Club menu > Prime consultation > Prime bulletin board consultation

Reservation consultation: M-able app > Prime Club menu > Prime consultation > Prime reservation consultation

· Email: kbsec.apps@gmail.com

[Information on non-face-to-face account opening]

· M-able app> Click the menu at the bottom left> Customer service at the bottom left> Open account> Select non-face-to-face account opening menu

☞ If you do not have a KB Securities account, open a non-face-to-face account and use various KB Securities financial services such as domestic stock investment, overseas stock investment, decimal trading, and funds.

[Frequently Asked Questions]

· When phone calls/text messages are not received during ARS authentication and mobile phone authentication

☞ Please check whether the phone number registered with our company and the phone number you wish to receive calls are correct.

1) Check whether 1588-6611/02-1588-6611 is marked as spam.

2) After checking the WhoWho app, check whether our phone number is spam in the app.

3) Check whether you have subscribed to the telecommunication company’s premium spam blocking service

· Phenomenon where the app is reset when you leave and re-enter the app or run the app after checking other apps

1) This may be due to a lack of memory due to background apps, so please close background apps first and then run them again.

2) Settings>Battery and device care list>Battery items>Background use restriction list>M-able check->Delete->Power saving exception app->M-able check->Add

· I don’t know how to turn off the push alarm

☞ Can be set in [M-able bottom left menu->Settings->Notifications in the bottom menu bar]

※ For smoother login and service use, we ask that you register and use multiple authentication methods.

Certificate menu location> Click on bottom left menu> Select authentication/OTP> Issue multiple certificates such as KB mobile authentication, simple authentication, etc.

[M-able main service information]

We hope you experience successful investment through KB Securities’ comprehensive financial platform ‘M-able’.

1. Provides an integrated trading environment for domestic/international stocks and domestic/international futures options

2. Provides an easy trading environment for users who are new to stock trading

3. Providing comprehensive asset management services including various investment products such as funds/ELS/bonds/notes issued and the latest asset management trends.

4. Provides ‘Experts’ Selected Stocks’, which allows you to check the stocks of stock experts, and ‘Algorithm Recommended Stocks’, a data analysis-based stock recommendation service.

5. ‘PRIME CLUB’, a specialized investment information service provided only by KB Securities

6. Providing notification services under various conditions, such as achieving the target return rate of held items, public announcement of held/interested items, and status of non-trading details.

7. Providing Kakao authentication service based on KakaoTalk that does not require public certificates

8. Provides a stock gifting service that allows you to gift stocks to close friends, acquaintances, and family.

9. Provides a decimal trading service that allows you to invest in promising overseas stocks such as Apple and Google with just 1,000 won.

[Guide to using app access rights]

This app accesses only the permissions necessary to provide services in accordance with Article 22-2 of the [Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.], and the details are as follows.

[Required access rights]

-Storage space: Saving/reading files needed to use the app

- Phone number: Collect customer phone number when authenticating, check device information, connect to customer center

- Installed apps: Detection and diagnosis information of malicious apps installed on mobile phones to prevent financial accidents

[Optional access rights]

- Location: Check your current location when searching for a nearby branch

- Camera: Photo ID for non-face-to-face real name verification, QR code recognition for QR login

- Contact: Gift stocks, share events

- Nearby device (optional): Use M-able ARS

*You can use essential services even if you do not agree to granting optional access rights, but there may be restrictions on the use of some functions.

*Items for investigating credit order disorder (preventing voice phishing damage for customers using the “0000 Bank” app through detection of malicious apps): Malicious app detection information, diagnostic information for detected malicious apps

※ If you are using a smartphone with Android OS version 6.0 or lower, all required access rights can be applied without optional access rights. In this case, you must check whether the smartphone's operating system can be upgraded to Android 6.0 or higher, upgrade it, and then delete and reinstall the app you have already installed to set access rights properly.